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Originally Posted by 9PLUS I´ve eaten there many many times and the food is most certainly A1 & very good indeed, Even though the restaurant is situated on the beach front in Los Cristianos this restaurant is one of Tenerifes best, it´s extremely clean and the owner is a perfectionist |
Then it does sound like a one-off, and roaches do get blown in during calimas: at the least it's possible, as Dude says. It's a most unfortunate thing to experience, and it would put anyone off, but I don't see that it's necessarily anything that the owners could have prevented.
I'm more concerned about the claim that the documents were unavailable for a complaint to be made. Maybe they thought the complaint was unfair and fibbed ... ?
9PLUS, if you eat there regularly, would you mind seeing if it's possible to check next time you're there?