Help, I’ve changed my Sky box and I’m having problems

Karen · 20-10-08, 18:25

I have the same Sky box, just a newer model. If I press the TV guide on the remote it just says ‘please wait searching’ but that’s as far as I get. If I go up channels on the remote it goes from 101 to 105, then just reverts back to 101, but if I press the numbers 113 it takes me to the living channel. If I press 501 for Sky news it says channel unavailable, likewise with other channels. Can anyone offer any help as I am now pulling my hair out with it

Jennie · 20-10-08, 18:40

Why don't you pop in and have a little word with the lady at Astra Satellite in Silencio. She is very helpful (she has helped me often enough) and should be able to answer your questions.

This is not one I have come across, sorry.

aquayle · 20-10-08, 20:29

Check the transponder frequency ...
see this post
Sky default transponder in Tenerife

set it to 11.740

Karen · 20-10-08, 20:46

Quote:

Originally Posted by aquayle

Check the transponder frequency ...
see this post
Sky default transponder in Tenerife

set it to 11.740

I did this just before you post. Hubby connected the old box back up and the frequency is the same. He whacked the old machine in temper and guess what? It has started working again so I have packed up the new one for now

THORtenerife · 26-12-08, 12:35

your new box has very o0ld software so it has not been plugged in for quite a long time....